Booking a doctor’s consultation at a world-renowned super-specialty institution like Indraprastha Apollo Hospital, Delhi requires knowing the right channels, understanding fee structures, and preparing the necessary documentation. Whether you are a local resident, an outstation patient traveling to Delhi NCR, or an international medical tourist, this comprehensive guide walks you through every step of the appointment process.
1. Overview of Appointment Booking Channels
Apollo Hospitals provides multiple digital and physical pathways to schedule consultations with senior specialists. Selecting the right channel depends on how urgently you need care and your location.
| Booking Channel | Best Suited For | Key Advantages |
| **Apollo 24 | 7 App / Web Portal** | Tech-savvy users, domestic patients |
| Central Helpline (1860-500-1066) | Immediate phone assistance, older adults | Direct access to call-center staff for doctor recommendations |
| On-Site OPD Desk (Sarita Vihar) | Walk-in visits, same-day consultation | Direct registration at counters, cash/card payment flexibility |
| International Patient Desk | Overseas patients needing visa letters | Dedicated medical opinion coordination, airport transfer setup |
2. Step-by-Step Guide: Booking Online (Web & App)
1.Access the Apollo Booking Portal:Use the official website or Apollo 24|7 mobile app.
Navigate to the official website or launch the Apollo 24|7 application. Select Delhi as your target city and choose Indraprastha Apollo Hospital (Sarita Vihar) as the facility.
2.Select Specialty or Doctor Name:Filter by clinical requirement.
Search by medical department (e.g., Cardiology, Nephrology, Oncology) or directly enter the doctor’s name if you already have a recommendation. Filter by experience, gender, language spoken, and consultation mode (In-Person vs. Video Consultation).
3.Choose Date, Time Slot, and Patient Details:Enter accurate UHID or personal credentials.
Select an available date and time slot from the calendar grid. Input the patient’s full name, age, mobile number, and existing Universal Health Identifier (UHID) if you are a returning patient.
4.Complete Consultation Fee Payment:Online payment unlocks instant confirmation.
Pay the outpatient consultation fee (typically ranging from ₹1,000 to ₹2,500 depending on the senior consultant’s designation). Once paid, you will receive an instant appointment SMS, WhatsApp confirmation, and digital pass.
3. Consultation Types: In-Person vs. Video Tele-consultation
Apollo Delhi offers both physical in-person visits and remote digital consultations.
- In-Person OPD Consultations: Essential for first-time evaluations requiring physical diagnostic examination, surgical evaluation, or complex symptom assessment.
- Tele-Consultations: Recommended for post-operative follow-ups, initial record reviews for outstation patients, routine prescription renewals, and lifestyle advice.
4. Special Workflows: International & Cashless Insurance Patients
For Overseas & International Patients
International patients traveling to Delhi for medical treatment must follow a structured pre-arrival registration process:
- Medical Opinion & Estimate Request: Send prior diagnostic reports, PET scans, or MRI summaries to the International Patient Cell via email or WhatsApp.
- Visa Invitation Letter (VIL): Upon selecting a specialist, the hospital issues an official VIL required to apply for an Indian Medical Visa (MED).
- Airport Pick-up & Translator Setup: Provide your flight details 48 hours in advance to arrange dedicated airport pickup and a dedicated language interpreter (Arabic, Russian, French, etc.).
For Insurance & Cashless TPA OPD Approvals
While standard OPD consultations often require upfront payment, specialized diagnostic procedures or day-care procedures recommended during your appointment can be processed via Third-Party Administrators (TPAs).
- Carry your original health insurance card, corporate employee ID, and Aadhaar card/Passport.
- Report to the dedicated TPA desk located in the hospital lobby prior to your scheduled diagnostic appointments for pre-authorization assistance.
5. Essential Checklist: What to Bring to Your Appointment
- [ ] Official ID Proof: Aadhaar Card, Passport, or PAN Card.
- [ ] Hospital UHID Card: If you have previously registered at any Apollo Hospitals branch.
- [ ] Past Medical Dossier: Organized file containing previous prescriptions, discharge summaries, surgical reports, and current medication list.
- [ ] Diagnostic Imaging: Hard copies and digital CDs/DICOM files of recent X-rays, MRIs, CT scans, and PET scans.
- [ ] Payment Method: Credit/Debit card, UPI, or cash for on-site diagnostic tests or prescription purchases.
Comprehensive Guide to Indraprastha Apollo Hospital Delhi: Phone Numbers, Booking Workflows, and Patient Care
Navigating healthcare services at a major super-specialty institute requires accurate contact channels and structured booking information. Indraprastha Apollo Hospital, Delhi (located at Sarita Vihar, Mathura Road, New Delhi) operates dedicated helplines for outpatient appointments, emergency trauma units, international patient queries, and corporate cashless insurance claims.
This detailed guide outlines official appointment phone numbers, alternative online booking workflows, OPD timings, emergency protocols, and essential preparation steps for your visit.
1. Official Appointment & Emergency Phone Numbers
For immediate bookings, query resolutions, or critical trauma response, use the verified contact channels below:
Important Note: For life-threatening medical emergencies (heart attacks, major trauma, stroke), dial 1066 directly for immediate dispatch of a Cardiac Advanced Life Support (ALS) ambulance equipped with paramedics.
2. OPD Timings & Departmental Structure
Outpatient Department (OPD) consultations operate throughout the week across specialized institutes:
- General OPD Working Hours: Monday to Saturday: 8:00 AM – 8:00 PM.
- Sunday Consultations: Select senior consultants are available by prior appointment between 9:00 AM and 1:00 PM.
- Emergency & Casualty: Operational 24 hours a day, 365 days a year.
Core Clinical Departments
- Apollo Heart Institute: Interventional Cardiology, Cardiothoracic & Vascular Surgery (CTVS), Electrophysiology.
- Institute of Neurosciences: Neurosurgery, Neurology, Movement Disorders, and Stroke Units.
- Apollo Cancer Centre: Surgical, Medical, and Radiation Oncology (CyberKnife, Tomotherapy).
- Institutes of Transplants: Multi-organ transplants including Liver, Kidney, Heart, and Bone Marrow.
- Orthopedics & Joint Reconstruction: Robotic Knee/Hip Replacement and Trauma Care.
3. Step-by-Step Methods to Book an Appointment
Depending on convenience, patients can choose from four primary booking channels:
- Call the Dedicated Helpline: Dial 1860-500-1066 or +91-11-2692-5858.
State your preferred specialty or doctor name to the call representative. Verify doctor availability, session timings, and consultation fee before securing your time slot. You will receive an SMS confirmation containing your UHID (Universal Health Identifier) or appointment token. - Book via Apollo 24|7 Mobile App or Website: Fastest option for domestic patients.
Launch the Apollo 24|7 app or visit the web portal. Select Delhi > Indraprastha Apollo Hospital. Browse by doctor designation or clinical department, choose an open date/time grid, enter patient details, and complete payment online for instant digital slot confirmation. - Schedule via Official WhatsApp Desk: WhatsApp Helpline: +91-99583-88857.
Send a message to the hospital’s verified WhatsApp assistant. Follow the automated interactive prompt to upload your medical request or select your department, then receive a callback or confirmed booking voucher. - In-Person Walk-In Booking: Visit Gate No. 1 / Main OPD Reception (Sarita Vihar).
Report directly to the registration counters in the main hospital atrium. Walk-in slots are allocated based on daily consultant availability. Early morning registration (between 7:30 AM and 9:00 AM) is recommended for same-day walk-in appointments.
4. Workflows for Specific Patient Categories
A. Cashless Insurance & TPA Approval Desk
If you intend to use private health insurance, CGHS, EHS, or Ayushman Bharat scheme coverage for recommended procedures:
- Carry original government ID (Aadhaar/Passport) and your active TPA Insurance Card.
- Visit the Corporate / TPA Desk located on the ground floor.
- Submit pre-authorization forms filled by the attending consultant to initiate cashless clearance.
B. International Medical Tourists
Overseas patients requiring visa support, medical opinions, or airport transfers:
- Email diagnostic reports directly to
infodelhi@apollohospitals.com. - Request a official Visa Invitation Letter (VIL) required for an Indian Medical Visa application.
- Connect with the International Patient Lounge upon arriving at Delhi IGI Airport or Sarita Vihar campus for dedicated assistance and language interpreter services.
5. Patient Checklist Prior to Your OPD Visit
- Registration Details: Mobile number registered during booking and UHID (if returning patient).
- Past Medical History: Organized file of prior prescriptions, discharge summaries, and ongoing medication lists.
- Diagnostic Scans: Hard-copy reports alongside digital CDs (MRI, CT scans, PET-CT).
- Photo Identification: Aadhaar Card, Passport, or PAN card for hospital registration.
- Payment Modes: Cash, Credit/Debit cards, or UPI for on-site lab investigations and pharmacy orders.